Mobile App Support That Actually Works
Your app launched successfully. Now comes the part nobody talks about enough—keeping it running smoothly while your business grows. We handle the technical stuff so you can focus on serving your customers.
Why Apps Need Ongoing Support
Here's what happens after launch: operating systems update, user expectations shift, and small bugs that weren't visible during testing suddenly appear when thousands of people use your app daily.
We've worked with businesses across Thailand—from Bangkok retail chains to Phuket hospitality services—and the pattern is consistent. Apps that receive regular attention stay relevant. Those that don't? Users start complaining within months.
Our support approach isn't about fixing problems after they become emergencies. It's about catching issues early, implementing updates before they're urgent, and making sure your app adapts as your business needs change.
Last year, a client's payment gateway stopped working overnight due to a third-party API change. Because we monitor these integrations actively, we had a fix deployed before their morning shift started. Their customers never noticed the problem.
What Ongoing Maintenance Actually Includes
These aren't theoretical services. This is what we do for clients every week, based on what actually keeps apps functional and competitive.
Platform Compatibility
iOS and Android release major updates twice a year. We test your app against beta versions before public release, so there are no surprises when millions of users update their phones.
Security Patches
New vulnerabilities appear constantly. We monitor security advisories and apply necessary patches quickly—usually within 48 hours of a critical disclosure.
Performance Monitoring
We track load times, crash rates, and user feedback. When something's slowing down or causing problems, we know about it before you get customer complaints.
Feature Updates
Your business evolves. Maybe you add a new product line or change how customers book appointments. We implement these changes without disrupting what already works.
Third-Party Integration
Payment processors, shipping APIs, social media logins—these external services change without warning. We keep everything connected and functional.
User Experience Refinement
Based on usage patterns and feedback, we identify friction points and make incremental improvements. Small changes that make your app easier to use.
How We Handle Updates
Monthly Review
We assess what needs attention—security updates, platform changes, feature requests from your team. You get a clear list of what we're planning.
Testing Environment
All changes go through our staging setup first. We check compatibility, run automated tests, and verify everything works before touching your live app.
Scheduled Deployment
Updates roll out during low-traffic periods. For most Thailand businesses, that's late evening. You'll know exactly when it's happening and what to expect.
Post-Update Monitoring
The 24 hours after an update are critical. We watch performance metrics closely and address any issues immediately if they appear.
Siriporn Wattana
Mobile Support Lead
Eight years managing app maintenance for businesses across Southeast Asia. Specializes in preventing problems before they impact users.
Our Approach to Technical Support
Most support teams wait for something to break. We don't. Proactive monitoring means catching issues when they're small and fixing them before your users notice.
Every app we support gets regular health checks. We look at error logs, review user feedback, test critical functions, and check for outdated dependencies. This happens weekly, not just when problems appear.
And when urgent issues do come up—because they will—we respond fast. Not automated responses, but actual technical analysis from someone who knows your app's architecture.
- Direct access to our technical team during business hours across Thai time zones
- Emergency protocols for critical issues that need immediate attention
- Regular updates about what we're working on and why it matters
- Transparent reporting so you understand exactly what's happening with your app
- Flexible scheduling that works around your business operations
Let's Talk About Your App
Whether you need ongoing support for an existing app or you're planning a launch and want to understand what maintenance actually involves, we're happy to discuss your specific situation.
Get in Touch