What Information We Collect

We only collect information that helps us provide better service to you. Here's what we gather and why:

Information You Give Us Directly

• Contact Details: Your name, email address, phone number, and company information when you sign up for our services or contact us for support.
• Account Information: Login credentials and preferences for accessing our portal and services.
• Support Requests: Details about technical issues, app problems, or questions you submit through our system.
• Payment Information: Billing details and transaction records (processed securely through third-party payment providers).

Information We Collect Automatically

• Usage Data: How you interact with our platform, which features you use, and when you access our services.
• Device Information: Type of device, operating system, browser type, and IP address.
• App Performance Data: Error reports, crash logs, and diagnostic information from mobile apps we support.
• Cookies and Similar Tech: Small files that help us remember your preferences and keep you logged in.

How We Use Your Information

Every piece of data we collect serves a purpose. We don't believe in collecting information just for the sake of it.

• Provide Our Services: Deliver mobile app support, updates, and technical assistance you've requested.
• Improve What We Do: Analyze usage patterns to make our platform more helpful and fix things that aren't working well.
• Communicate With You: Send service updates, respond to your questions, and share important information about your account.
• Security and Safety: Protect against fraud, unauthorized access, and technical problems.
• Legal Compliance: Meet our obligations under Thai law and maintain accurate business records.

Data Storage and Security

Your information is stored on secure servers located in Thailand and managed by reputable hosting providers. We use industry-standard security measures, but we'll be honest—no system is completely bulletproof.

Our Security Measures

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems to prevent data loss
• Employee training on data protection practices

If we experience a data breach that affects your information, we'll notify you within 72 hours as required by Thai PDPA regulations.

Sharing Your Information

We share your data only when necessary to provide our services or comply with legal requirements. Here's the complete picture:

All third parties we work with are required to protect your data and use it only for the specific purposes we've authorized.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you significant control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days. There's no charge for your first request each year.

Correction

If any information we have is inaccurate or incomplete, you can ask us to correct it. We'll update our records promptly and notify any third parties we've shared that data with.

Deletion

You can request deletion of your personal data, and we'll comply unless we have a legitimate reason to keep it (like completing a service you paid for or meeting legal requirements).

Objection and Restriction

You can object to certain types of data processing or ask us to restrict how we use your information. We'll explain any limitations based on our service requirements.

Withdraw Consent

Where we process data based on your consent, you can withdraw that consent at any time. This won't affect any processing we've already done.

Data Retention

We keep your information only as long as we need it. Different types of data have different retention periods:

• Active Account Data: Kept while your account remains active and for 90 days after closure.
• Support Records: Retained for 2 years to help with recurring issues and service improvement.
• Financial Records: Kept for 5 years as required by Thai accounting regulations.
• Usage Analytics: Anonymized and aggregated data may be kept indefinitely for service improvement.
• Legal Hold Data: Information subject to legal proceedings is kept until the matter is resolved.

When retention periods expire, we securely delete or anonymize your data so it can no longer identify you.

International Data Transfers

While our primary operations are in Thailand, some of our service providers operate internationally. When we transfer data outside Thailand, we ensure adequate protection through:

• Standard contractual clauses approved by Thai authorities
• Working only with providers who meet international security standards
• Encryption of data in transit and at rest
• Regular compliance reviews of international partners

You can request details about specific data transfers at any time.

Cookies and Tracking

Our website uses cookies to improve your experience. Here's what they do:

• Essential Cookies: Keep you logged in and remember your preferences. These are necessary for the site to work.
• Performance Cookies: Help us understand which features are used most and where problems occur.
• Functional Cookies: Remember your settings and preferences across visits.

You can disable cookies through your browser settings, but some parts of our service may not work properly without them.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

Changes to This Policy

We review and update this policy periodically. When we make significant changes, we'll notify you by email and update the date at the top of this page. We encourage you to check back occasionally.

If you continue using our services after changes take effect, we'll consider that acceptance of the updated policy.

Questions and Complaints

We're here to help with any privacy concerns. Most issues can be resolved quickly through direct communication.

If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee. We'd prefer to resolve things directly, but we respect your right to involve regulatory authorities.